As a leader, team member, mom, or dad, it’s not enough for people to just hear you; they also need to be motivated to listen to you and understand what you’re saying. Everyone is different, has different motivations, needs, and conflict triggers. If you want to avoid miscommunication, mismanagement, and conflict, you need to know how to individualize your communication.

This book explains not only the concepts of the Process Communication Model®, it also gives you highly practical application examples. You will learn more about how the skills to observe and decode behaviors will allow you to form and maintain relationships based on constructive communication.