The Heart of Hospitality

Audiobook Details

Author:

Micah Solomon

Narrated By:

Kevin T. Collins

Length:

7 hrs and 10 mins

File Type:

.zip

Release Date:

07-30-24

File Size:

487.42 MB

Audiobook Summary

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O’Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other—essential for businesses inside and outside the hospitality industry.

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